Terms of service

These terms govern the ultrasonic cleaning services provided by Ultrasónica through ultrasonica.es, both by in-person drop-off and by mail-in.

Identification

Data controller: Ultrasónica
Location: 03191 Pilar de Horadada, Alicante, Spain (exact address provided when you confirm a booking)
Email: [email protected]
Phone: +34 684 488 896
Website: ultrasonica.es

Prices and quotes

• Displayed prices are indicative and include IVA (VAT) where shown.
• The final price is confirmed after we inspect the items; if it differs from the estimate, we tell you before continuing.
• Some services are offered by quote only.

Bookings and payment

• You can book online by choosing the service, quantity and method (drop-off or mail-in).
• Payment is made on completion (at drop-off/collection, or before return). We do not charge online at the time of booking.
• You receive a reference number to track your order.

Drop-off and shipping

• Drop-off: at your chosen appointment, at our address in Pilar de Horadada.
• Mail-in: sending items to our workshop is the customer's responsibility. We recommend a tracked service and, for valuables, an insured one. Return postage is stated in your quote.

Scope of the service

• We ultrasonically clean the items you send and, for petrol and motorcycle injectors, carry out flow, leak, balance and spray-pattern testing.
• Diesel injectors: we offer ultrasonic cleaning only; we do not flow-test or calibrate common-rail injectors.
• Ultrasonic cleaning does not repair physical damage, wear or failed components. Where an item cannot be improved, we tell you and do not charge for it.
• Delicate items (jewellery with certain gemstones, fragile pieces or electronics) are assessed first; we may clean them by hand or advise against treatment.

Turnaround

Stated timeframes are estimates from receipt of the items and may vary with workload and parts availability.

Liability

We work with the utmost professional care. Except in cases of wilful misconduct or gross negligence, our liability is limited to the value of the service contracted. We are not liable for damage caused by inadequate packaging during the customer's own shipment.

Cancellations and withdrawal

You can cancel a booking before work begins by contacting us with your reference. Consumer-law rights apply; note that once a personalised service on your items has begun with your consent, the right of withdrawal may be limited as permitted by law.

Complaints and governing law

For any complaint, write to [email protected]. These terms are governed by Spanish law, and official complaint forms (hojas de reclamaciones) are available to consumers.